Network Companion: Diagnostics and Troubleshooting App
Network Companion, developed by DISH Wireless, is a carrier application designed to provide device diagnostics, remote troubleshooting, and automated testing. This app offers a range of features to assist users in troubleshooting specific device issues and aid DISH in building out their nationwide 5G network, all with the user's consent.
As a carrier application, Network Companion aims to enhance the customer experience across DISH Wireless brands such as Boost Mobile and Project Genesis. It allows DISH to monitor network performance, collect data for product improvement, and remotely support customers with device issues. The app also includes a Speed test function, enabling users to help DISH collect network performance data.
With Network Companion, users can remotely trigger different call cases including SMS, MMS, Voice, Data, and Web to troubleshoot their devices or assist DISH in network development. By providing these features, DISH Wireless aims to ensure the best possible experience for their customers and continuously improve their services.
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